Updated: August 15, 2023
Privacy Policy
This Privacy Policy establishes the terms on which FMG SPANISH uses and protects the
information provided by its users when they use its website. This company is committed to the
security of its users’ data. When we ask you to fill in the fields of personal information with
which you can be identified, we do so by ensuring that it will only be used in accordance with
the terms of this document. However, this Privacy Policy may change over time or be updated,
so we recommend and emphasize that you continuously review this page to make sure you are
in agreement with these changes.
Information that is collected
Our website may collect personal information, for example: Name, contact information such as
your email address and demographic information. Likewise, when necessary, specific
information may be required to process an order or make a delivery or billing.
Use of the collected information
Our website uses the information in order to provide the best possible service, particularly to
maintain a record of users, of orders if applicable, and to improve our products and services. It
is possible that periodic emails will be sent through our website with special offers, new
products and other advertising information that we consider relevant to you or that may provide
you with some benefit, these emails will be sent to the address you provide and can be canceled
at any time.
FMG SPANISH is highly committed to fulfilling the commitment to keep your information
safe. We use the most advanced systems and constantly update them to make sure there is no
unauthorized access.
Cookies
A cookie refers to a file that is sent with the purpose of requesting permission to be stored on
your computer, when you accept said file is created and the cookie then serves to have
information regarding web traffic, and also facilitates future visits to a recurring web. Another
function that websites have is that with them they can recognize you individually and therefore
provide you with the best personalized service of your website.
Our website uses cookies to be able to identify the pages that are visited and their frequency.
This information is used only for statistical analysis and then the information is permanently
deleted. You can delete cookies at any time from your computer. However, cookies help to
provide a better service of websites, they do not give access to information from your computer
or from you, unless you want it and provide it directly. You can accept or deny the use of
cookies, however, most browsers automatically accept cookies because it serves to have a better
web service. You can also change the configuration of your computer to decline cookies. If you
decline them, it is possible that you may not be able to use some of our services.
Links to Third Parties
This website may contain laces to other websites that may be of interest to you. Once you click
on these links and leave our page, we no longer have control over the site to which you are
redirected and therefore we are not responsible for the terms or privacy or the protection of your
data on those other third-party sites. These sites are subject to their own privacy policies, so it is
recommended that you consult them to confirm that you agree with them.
Control of your personal information
At any time you can restrict the collection or use of the personal information that is provided to
our website. Each time you are asked to fill out a form, such as the user registration form, you
can check or uncheck the option to receive information by email. If you have checked the option
to receive our newsletter or advertising, you can cancel it at any time.
This company will not sell, assign or distribute the personal information that is collected
without your consent, unless required by a judge with a court order.
FMG SPANISH reserves the right to change the terms of this Privacy Policy at any time.
Updated: August 15, 2023
FMG SPANISH REFUND AND PAYMENT POLICY
Your purchase of and payment for lessons/group classes shall be regulated by this Refund and
Payment Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES
YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL
RESTRICTIONS AND EXCLUSIONS.
FMG SPANISH strives to ensure a clear understanding of financial relations between Students and Tutors with respect to the services we provide. This policy applies to all services and features made available through the Website and any related FMG Spanish mobile device application (collectively, the “FMG SPANISH Platform”). Capitalized terms used and not defined herein shall have the respective meanings ascribed to them in FMG SPANISH Terms of Service.
Tutor-Student Transactions
FMG SPANISH facilitates contracts between Users (Students and Tutors) by supplying a platform to request, deliver and pay for tutoring services. FMG SPANISH is only a platform and in no event shall be a party to any contracts between Tutors and Students, or be responsible for any other service or materials provided by a Tutor. FMG SPANISH will in no way be responsible for monitoring any transactions between Students and Tutors.
Billing Currency and Foreign Exchange Risk
Payment transactions will be processed in one of the available currencies as shown at checkout. Currently, the currency available to make payments is USD.
For your convenience prices may also be shown in your local currency other than USD. In this case, the payment transactions will be processed in USD. The prices you see in currencies other than USD, are indicative (for guidance only).
Note that if your selected currency is (a) other than USD (b) different from your payment method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout.
FMG SPANISH shall not be responsible for any such fees and currency fluctuations and FMG SPANISH hereby disclaims all liability in that regard.
We suggest you contact your bank or credit card company if you have any questions about the fees or the applicable exchange rates.
FMG SPANISH Commission
We charge a service fee to the Tutors for the use of our services (“FMG SPANISH Commission”). FMG SPANISH Commission is charged on each lesson conducted by the Tutor at the rate indicated on the FMG SPANISH Platform. FMG SPANISH reserves the right to change FMG SPANISH Commission at any time and will notify the Tutors of any fee changes before they become effective.
Processing Fee
FMG SPANISH charges the Students a processing fee for the use of the FMG SPANISH Platform. The processing fee will be applied to each purchase made on the FMG SPANISH Platform and shall be equal to 5% of the total purchase amount, but in no event shall exceed $10 USD. The applicable processing fee will be displayed at checkout.
Notwithstanding the foregoing, FMG SPANISH may change the fees for your use of the FMG SPANISH Platform for promotional offers or new products, and such changes will be effective when posted on the Website or as communicated via email correspondence.
The processing fee is non-refundable.
We reserve the right to change the processing fee at any time and will provide the Students with notice of any fee changes before they become effective.
Refunds
You are required to send your refund request to [email protected].
If there are extenuating circumstances that caused you to miss the lesson/group class or cancel it at short notice, these refunds can be made at the Tutor’s discretion, but the Tutor is not obligated to do so.
FMG SPANISH is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund.
In case you choose a refund option, its speed and the availability of refunded funds on your bank account will depend solely on the terms and policies of your bank. The exact refund amount will depend on the USD to your payment method’s currency exchange rate valid at the date the refund is initiated.
You may receive only one refund per request.
No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the User’s account, or any other inconveniences for the User.
No refund will be issued in case the User has lost connection due to the absence of Internet access, factory reset, or updates.
In case you failed to submit a refund request within the stated period, you can still request us to return the credits to your FMG SPANISH account balance. Such credits may subsequently be used to
schedule lessons/group classes with any other Tutor.
Refund Procedure
To request a refund, please email [email protected] with the following information:
- Date and time of the lesson
- Reason for requested refund
- Name of your Tutor
The refund decision shall be made within 30 calendar days.
To the fullest extent permitted by law, any refunds at any time are at our sole discretion.
If the trial lesson didn’t take place, you can request (a) a free trial lesson with another Tutor that you’ll choose on the FMG SPANISH Platform; or (b) a refund of the payment in accordance with the refund procedure described herein.
In case your scheduled trial lesson didn’t take place but was accidentally confirmed, you can request (a) the transfer of credits to another Tutor; or (b) a refund of the payment in accordance with the refund procedure described herein.
The refund option is available only within 30 days from the date you made the payment. FMG SPANISH is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund.
(2) Subscription
The refund policy for subscriptions is outlined FMG SPANISH Subscription Services Term.
(3) Group Classes
If the group class was canceled up to 24 hours before the scheduled start time and the new start date does not work for you you may join another available group class or request a refund of the corresponding payment.
If One-time Group Class does not take place due to FMG SPANISH’s or Tutor’s fault, you may request a refund.
FMG SPANISH does not provide refunds for any purchased Group Course.
Chargebacks
In the event of a chargeback by banks or third-party payment processors in connection with your purchase of any lesson/group class, you agree that we may suspend access to any and all accounts you have with us.
Fees and expenses, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a third-party payment processor, shall be covered by you.
Expired Account
In case you haven’t logged into your FMG SPANISH account for more than 180 days, your account will be suspended and your remaining balance will expire.
Deletion of an Account
If you decide to delete your FMG SPANISH account, your remaining balance will expire.
In case FMG SPANISH suspends or terminates your account due to the breach of any of our policies, you understand and agree that you shall receive no refund or compensation for any unused balance or scheduled lessons/classes.
Payment Services
Payment processing on the FMG SPANISH Platform is provided by third-party payment processors including, but not limited to Braintree, Stripe, PayPal, Skrill, Payoneer, and Wise, allowing us to (a) bill the Students in lieu of directly processing the credit/debit card information; and (b) enable payouts to the Tutors.
For the avoidance of doubt, payment made by the Student to FMG SPANISH shall satisfy the Student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the FMG SPANISH Platform.
We use an integrated iframe for checkouts from third-party payment processors, and Tutors
get payment for each confirmed lesson/group class. Correspondingly all transactions are
secured as third-party payment processors use SSL encryption protection.
Data Provided by You
You agree and understand that the billing information, which you provide to make payment
for lessons/group classes via the FMG SPANISH Platform, is processed by third-party payment
processors only. FMG SPANISH does not collect, store or otherwise process your billing information.
You agree that FMG SPANISH will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of third-party payment processors in addition to this policy.
You acknowledge that we may change third-party payment processors and require them to
transfer your information to other service providers that encrypt your information using
secure socket layer technology (SSL) or other comparable security technology.
Payments
Payment methods available on the FMG SPANISH Platform are as follows:
All payments for the use of the FMG SPANISH Platform and the tutoring services shall be made through the FMG SPANISH Platform.
Students are liable for all transaction fees related to the payments for the use of the FMG SPANISH Platform and the tutoring services.
Payouts
Tutors get payments for each confirmed lesson/group class. To receive the payment Tutors
should use one of the third-party payment processors available on the FMG SPANISH Platform for the secured transactions.
Please note that third-party payment processors charge a fee for every transaction. Such transaction fees shall be deducted from the respective payout amount and will be displayed
within the FMG SPANISH Platform functionality.
Auto Refills
When you purchase a package of hours on the FMG SPANISH Platform you may be charged on a recurring basis (“Auto Refill”). When you have one or fewer hours left with the Tutor, the
same package of hours as previously bought by you will be added to your account balance by
charging your saved payment method.
Auto Refill may be canceled at any time. Auto Refill settings may also be changed. You may
choose the number of hours you wish to be automatically refilled for each Tutor by changing
these settings in the “Payment methods” section of your account settings.
For more information on the subscription auto-renewals, please see FMG SPANISH Subscription Services Terms.
Other
FMG SPANISH is not a bank or any type of financial institution and does not provide any financial services or advice. Any payments made via the FMG SPANISH Platform are made solely for the purpose of access, facilitation, and delivery of the tutoring services between Students and Tutors. Such payments may not be made and used for any fraudulent, criminal or ilegal activity as defined by the law.